The landlord will accept responsibility for out-of-hours repairs in a genuine and clear emergency situation that cannot be delayed until the next working day.

We reserve the right to challenge any unsubstantiated calls-outs and associated costs incurred on the landlords behalf.

An emergency scenario is an unforeseen situation that requires immediate attention and if it isn’t dealt with promptly could lead to; serious damage to the property, deem the property unsafe, unfit for habitation, insecure and/or endanger life.

Please see below a list of our out-of-hour emergency contacts (only for tenants of JeffreyRoss managed properties).