Simple and easy repair reporting


How to report property maintenance?

Please send an email to the Jeffrey Ross maintenance team at

Alternatively, if you have an activated PropertyFile account you can report maintenance via the portal. When submitting your maintenance report, please include as much information as possible, and also attach photographs.

Jeffrey Ross Maintenance

Emergency Contact Numbers

Tenants Emergency Contact Numbers

The landlord will accept responsibility for out-of-hours repairs in a genuine and clear emergency situation that cannot be delayed until the next working day.

We reserve the right to challenge any unsubstantiated calls-outs and associated costs incurred on the landlords behalf.

An emergency scenario is an unforeseen situation that requires immediate attention and if it isn’t dealt with promptly could lead to; serious damage to the property, deem the property unsafe, unfit for habitation, insecure and/or endanger life.

Please see below a list of our out-of-hour emergency contacts (only for tenants of JeffreyRoss managed properties).


If you can smell gas, have a gas or carbon monoxide emergency, or if pipeline is struck, please call National Gas Emergencies on 0800 111 999.

Alternatively, you can contact our recommended contractors:

Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711

Main Water

For situations requiring immediate help and/or assistance relating to mains water, please call Welsh Water 0800 052 0130.


For Sewer Flooding and Sewerage emergencies, please call Welsh Water 0800 085 3986.

City Drains – Dean Jolley – 02920004321


Kore Electrical – 07823382484


Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711


PPM Locksmiths Ltd – 02920 231 717
Anylocks – Mike – 07800604893

Jeffrey Ross

Here whenever you need us

Jeffrey Ross offices are open from 9am – 5.30pm Monday to Friday and 9am – 4pm on Saturdays.

Roath Sales & Lettings Office

38 Wellfield Road,
Penylan, Cardiff CF24 3PB

029 2049 9680

Pontcanna Sales & Lettings Office

223-225 Cathedral Road,
Pontcanna, Cardiff CF11 9PP

029 2049 9680

Cathays Sales & Lettings Office

82 Woodville Road,
Cathays, Cardiff, CF24 4ED

029 2049 9680

Llanishen Sales & Lettings Office

54 Station Road,
Llanishen, Cardiff, CF14 5LU

029 2049 9680