Report a Maintenance Issue
Renting Maintenance
How to report property maintenance?
Please send an email to the JeffreyRoss maintenance team at [email protected].
Alternatively, if you have an activated PropertyFile account you can report maintenance via the portal. When submitting your maintenance report, please include as much information as possible, and also attach photographs.
Jeffrey Ross Maintenance
Emergency Contact Numbers
The landlord will accept responsibility for out-of-hours repairs in a genuine and clear emergency situation that cannot be delayed until the next working day.
We reserve the right to challenge any unsubstantiated calls-outs and associated costs incurred on the landlords behalf.
An emergency scenario is an unforeseen situation that requires immediate attention and if it isn’t dealt with promptly could lead to; serious damage to the property, deem the property unsafe, unfit for habitation, insecure and/or endanger life.
Please see below a list of our out-of-hour emergency contacts (only for tenants of JeffreyRoss managed properties).
If you can smell gas, have a gas or carbon monoxide emergency, or if pipeline is struck, please call National Gas Emergencies on 0800 111 999.
Alternatively, you can contact our recommended contractors:
Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711
For situations requiring immediate help and/or assistance relating to mains water, please call Welsh Water 0800 052 0130.
For Sewer Flooding and Sewerage emergencies, please call Welsh Water 0800 085 3986.
City Drains – Dean Jolley – 02920004321
Kore Electrical – 07823382484
Safe Gas – Dave Jenkins – 07967 750 735 (First contact)
Arcplumbing – Brian – 07716440711
PPM Locksmiths Ltd – 02920 231 717
Anylocks – Mike – 07800604893
