Tenants
Already renting with us
Your portal handles rent statements, documents and repair requests. For anything that can’t wait, the emergency numbers are below.
Out of hours
Genuine emergencies only
An emergency is something that, left until the next working day, would cause serious damage, make the property unsafe or unsecure, or endanger someone. Please phone about an emergency — the online repair form will not take one. Anything else, report online so it reaches the right contractor with a record attached.
- Fire, or anybody in danger — 999
- Gas or carbon monoxide — National Gas Emergency Service on 0800 111 999
- A power cut, or damaged power lines — 105
- Mains water — in Wales, Welsh Water on 0800 052 0130; in Bristol, Bristol Water on 0345 702 3797
- A blocked or flooding sewer — in Wales, Welsh Water on 0800 085 3968; in Bristol, Wessex Water on 0345 600 4 600
- Then ring your branch — and for no heating or hot water, flooding you cannot stop, or a home that cannot be locked
Out-of-hours contractor numbers are listed in your tenancy pack and on the portal.
Asked and answered
Common questions
How do I report a repair?
Online at portal.jeffreyross.co.uk/fault. Give the email address we hold for you and the property’s postcode, and we email you a link to report it, with photos and a short video if that helps. Emergencies must be phoned, not reported online — the numbers are on this page.
What counts as an emergency out of hours?
Anything that puts the property or your safety at risk — a serious leak, no heating in winter, no power, or a door or window that will not secure.
Where do you have properties to rent?
Cardiff, Penarth, Barry and the Vale of Glamorgan, Caerphilly, and both north and south Bristol.